| File Date | Case Name | Case Description | Download |
|---|---|---|---|
| 04/28/25 | In the Matter of the Notice of Violation Against: Century Hill Association | In August 2024, security staff at Century Hill in Century City discriminated against a guest with a disability by removing her from an event and repeatedly demanding illegal proof about her service animal and medical condition. The LA Civil Rights Department found these actions violated disability rights and issued a Notice of Violation under the Los Angeles Civil and Human Rights Ordinance. After settlement discussion, Century Hill Association agreed to pay $18,750 in penalties. This case reflects the City’s commitment to protecting disability rights and ensuring access for all. | |
| 02/25/25 | In the Matter of the Notice of Violation Against: Forever 21 | In December 2023, Forever 21 at Westfield Fashion Square wrongly accused an African-American mother and daughter of theft, publicly detaining and searching them with mall security despite having no evidence. An investigation by the LA Civil Rights Department found this action discriminatory based on race. Forever 21 was issued a Notice of Violation under the Los Angeles Civil and Human Rights Ordinance and ordered to pay $60,000 in penalties. This case highlights the City of Los Angeles’ commitment to protecting civil rights and addressing discriminatory practices. | |
| 01/14/25 | In the Matter of the Notice of Violation Against: Lynn Tollakson | Between January and July 2024, a landlord in Studio City unlawfully denied a mother’s request for an emotional support animal for her daughter, despite proper medical documentation. The landlord repeatedly rejected the request, demanded unnecessary certifications, threatened eviction, and retaliated after the family asserted their rights. The LA Civil Rights Department found these actions discriminatory based on medical condition and retaliatory, issuing a Notice of Violation under the Los Angeles Civil and Human Rights Ordinance. A settlement was reached, and the landlord agreed to pay $62,500 in penalties. This case underscores Los Angeles’ dedication to fair housing and disability rights. | |
| 01/14/25 | Settlement Agreement with CVS Health Corporation | In November 2023, an African-American customer at a CVS in Los Angeles was subjected to racial slurs during an altercation with store staff, including being called the N-word by a supervisor. The LA Civil Rights Department investigated and reached a public settlement with CVS, requiring the company to pay $55,000 in administrative and compensatory penalties. This case reflects the City of Los Angeles’ commitment to addressing discrimination and holding businesses accountable for civil rights violations. | |
| 07/24/24 | In the Matter of the Notice of Violation Against: Samuel Egwurube | A Los Angeles landlord repeatedly denied a Section 8 tenant with disabilities the right to have a live-in aide, demanded illegal extra payments, and attempted improper evictions over several years. The LA Civil Rights Department found these actions discriminatory based on source of income and medical condition, issuing a Notice of Violation under the Los Angeles Civil and Human Rights Ordinance. The landlord was ordered to pay $30,000 in penalties and complete corrective training. This case demonstrates the City’s commitment to protecting fair housing and disability rights. | |
| 01/19/24 | In the Matter of the Notice of Violation Against: Smart & Final Stores, LLC | In the Matter of the Notice of Violation Against: Smart & Final Stores, LLCIn September 2022, an African-American customer at a Smart & Final in downtown Los Angeles was singled out and told to leave his backpack at the front of the store, while customers of other races were allowed to shop with theirs. The LA Civil Rights Department found that Smart & Final’s “bag policy” was applied in a discriminatory and selective manner. Smart & Final agreed to a public settlement, paying $10,000 in administrative and compensatory penalties. This case highlights the City’s commitment to addressing racial discrimination in commerce. | |
| 01/19/24 | In the Matter of the Notice of Violation Against: Non-Stop Security Services | In the Matter of the Notice of Violation Against: Non-Stop Security ServIn September 2022, security personnel from Non-Stop Security Services at a downtown Los Angeles Smart & Final discriminated against an African-American customer by selectively enforcing a bag policy, requiring him—but not others—to leave his backpack at the front of the store. The LA Civil Rights Department found this action to be race-based discrimination. Non-Stop Security Services agreed to a public settlement, paying $1,500 in penalties and committing to provide cultural competence and unconscious bias training to its staff. This case underscores the City’s efforts to promote equity and prevent discriminatory practices. |